Why Wont My NBN Connect?

What to check if Internet is not working?

What to do when the internet is not working?Test a different device.

Try another device, such as a smartphone or a tablet, and see if it will connect to Wi-Fi.

Look at your router and modem.

Reconnect to your Wi-Fi network.

Scan for viruses.

Call your service provider..

Why is my NBN optical light red?

The most common problem with FTTP nbn is fibre breaks, either by accident when checking the connection box, rats chewing on the fibre or personal renovations. … To see if you have a RED optical light, you will need to take the cover off the nbn connection box, to do that, pull outwards from the bottom of the case.

How do I reset my Telstra Gen 2 modem?

Re: How do I do a factory reset on a Telstra smart modem? To reset modem press the reset button located just below power button for about 10 seconds using a bent paperclip while modem is powered on. Modem should reboot resetting everything to factory defaults including WiFi SSID and password.

How do I reboot my modem?

To reboot your modem and your WiFi router:Unplug the power cord from the back of the modem and remove any batteries.Unplug the power cord from the WiFi router.Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.Wait at least two minutes to allow the modem to power up.More items…

How do I fix my modem not connecting to the Internet?

Try a basic modem rebootUnplug the power cord from the back of the modem. Check to make sure all the lights on the modem are OFF.Wait one full minute. Plug the power cord back into the modem.Wait for the internet light or main status light to turn green.Now try connecting to the internet again.

How do I fix my NBN connection?

If some lights are off/or flashing, try the following:Check that your nbn™ Connection Box is securely plugged in and the power point is switched on.Make sure the coaxial cable connecting your nbn™ Connection Box to the wall socket is securely screwed in at each end.Check which lights are flashing: Lights. Reason.

Why is my NBN box not working?

Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. … If the Power and Connection Lights are solid blue, but the DSL Light is out, contact your phone and internet provider.

How long does it take for NBN to connect?

six weeksGetting Your Property Ready. From the time you call, it can take up to six weeks for your nbn™ installation to occur. This timeframe is the same despite your choice of provider. Currently, nbn™ installation is free of charge.

Why is my Telstra NBN not working?

If your broadband isn’t working, it might be because of an unexpected outage on the Telstra network in your area, or it might be disruption due to maintenance. Check if there’s an outage in your neighbourhood via Telstra Outages.

What lights should be on my Telstra NBN modem?

After one to two minutes, you should see a solid green light for Power, flashing green for Status, solid or flashing green for ODU, and either a red, amber or green light for Signal.

How do I reboot my NBN modem?

Locate the RESET button at the back of the wireless router. Hold the RESET button for 10 to 15 seconds, the lights at the front should start blinking, this is when you can let go. Wait about 5 minutes for the router to boot up again and try the connection.

Can I reset my NBN box?

Restart your nbn™ box (NTD) Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable. Please turn the power back on to the NTD power supply at the wall outlet. The nbn™ box will take 3 to 5 minutes to come online.

How can I tell if my NBN is working?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.